We have a 30-day return policy, which means you have 30 days after the date you purchased your item to request a return. You can return an item for the following reasons:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (except in the case of an allergic reaction), with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
If you request a return correctly in accordance with the return instructions below, then subject any applicable consumer guarantees under the Australian Consumer Law, we will:
First, please confirm that you are able to return the item for one of the permitted reasons described above.
If you believe that your product is able to be returned in accordance with this policy, please send us an email at firstname.lastname@example.org with the subject line “Return Request” and include your order number or your invoice number. Please ensure that you also send us proof of your purchase and your contact information.
We will then contact you with 48 hours to discuss the nature of your return and to agree on whether a refund is appropriate, or whether an exchange or store credit will be offered.
Once we have agreed on the terms of the return with you, we will send you a return label and you must send the item to us by post as soon as possible after receiving your return label. Items sent back to us without first requesting a return will not be accepted.
Once the item has been received by us, we will evaluate the condition of the item and process your return in accordance with this policy.
Please inspect your order on delivery and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.
Certain types of items cannot be returned. We will not accept or process returns for the following products: